Features

CallN is packed full of features to give your business an edge. Get crucial intelligence on your calls to boost agent performance and customer satisfaction.

Features
Choose any one
  • CallN
  • CallN Analytics

Simple, Intelligent, Cloud Based

Integration

Featuring out-of-the-box integrations for many popular platforms, it’s easy to implement CallN in your call centre. And with solutions available to benefit businesses of all sizes, it’s not just call centres that can benefit.

  • Set-up the best call centre integration software with ease
  • Out-of-the-box integrations for Salesforce, ZenDesk and many others
  • REST API to integrate into your chosen CRM
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Integration
Handset Grouping & Call Tagging

Handset Grouping & Call Tagging

With custom handset grouping, CallN allows you to easily categorise your calls.

  • Configure handsets at individual and group levels
  • Custom tagging for individuals and groups
  • Automatically tag calls and set actions with custom rules (CallN+ users only)
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Keypress Actions (DTMF)

Create a better user experience with DTMF technology.

  • Tag calls via predefined keystrokes
  • Send emails and initiate other actions via tag rules
  • Start and pause recording
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Keypress Actions (DTMF)
Dashboards & Reporting

Dashboards & Reporting

Gain an overview of activity through an easy to use dashboard.

  • Overview dashboard
  • Out of the box reports (schedulable)
  • Custom reports (schedulable)
  • In-depth activity log for all recordings
  • Advanced dashboard (CallN+ users only)
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Simple, Intelligent, Cloud Based

Automatic Call Transcription

Follow calls easily with automatic transcription.

  • Automated dual-channel voice-to-text transcription
  • Analysis of spoken word and defined topics
  • Call transcription appears underneath recording
  • Easy following of agent and customer interactions
  • Adjustable and customisable for increased accuracy
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Automatic Call Transcription
Sentiment Analysis

Sentiment Analysis

CallN uses AI speech intelligence to provide an overview of calls, saving businesses time and money. With contact centre AI based speech analysis improving every day, don’t be left behind.

  • Agent and customer sentiment analysis
  • Agent and customer performance score sheets
  • Geo location analysis
  • Easy to control PCI redaction on call recording for greater compliance
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Voice of Customer (VOC) Analysis

Voice of Customer (VOC) Analysis provides greater insight into customer sentiment. Using powerful call centre voice recognition software, CallN can assist your business to better understand and interact with customers.

  • Agent and customer sentiment analysis
  • Measure changes in sentiment over time in individuals
  • Go beyond call recording and drill down to drivers of sentiment change
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Voice of Customer (VOC) Analysis
Powerful Rules Engine

Powerful Rules Engine

Setting alerts is easy with our powerful rules engine.

  • Effortlessly add automated steps to your workflow
  • Make sure nothing important slips through the cracks with trigger-based alerts
  • Be notified of vital indications of call performance change
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Client Testimonials

CallN is a fantastic call recording application. I highly recommend it. It stores all of your recordings in the cloud and has really tight integration with Salesforce.com that automatically links our recordings right on every sales order in Salesforce.com. Setup was really simple and straight forward and when I had a question during install their support was extremely helpful and easy to work with.

By Marc CutlerGold Integration Partner (Salesforce.com)

CallN is without a doubt the simplest and most cost effective call recording solution on the market. We love it. Our clients love it.

By Matt TewDirector (I-Possible)

Powershop NZ Ltd has used CallN as its call recording solution since 2010. CallN have been, and continue to be an excellent and cost effective solution for both our quality and compliance requirements. The CallN technical support team are a pleasure to deal with and as a fast growing company, we often have special requirements which CallN always deal with quickly and efficiently. It is a genuine pleasure to recommend CallN and the CallN team as a call recording solution for any company, big or small.

By Rob McIntyrePowershop NZ Ltd

We've used the CallN call recording solution for a number of years now, it’s a brilliant product, well priced, first class support and a great asset to our portfolio of products we can offer our clients.

By Tony WardingI.T. manager(YSes.co.uk)

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