CallN introduces CallN Enterprise: an affordable and powerful solution that goes beyond searching for calls into Keyword search, Topic, Location analysis and Trends within calls. Automating tasks brings you quick R.O.I and deep insight into the voice of the customer. CallN Enterprise only has a minimum requirement of 10 very affordable licenses to get you started into the exciting world of A.I. based speech analytics.
CallN’s cloud-based architecture allows it to scale from one user at one location, to thousands of users across thousands of locations. CallN makes it simple to add and manage users regardless of their location.
Integration with Salesforce is a breeze. Simply enter your Salesforce credentials in CallN and it will create a task or event in the Salesforce customer record with a link to the recording in CallN. CallN also integrates with Highrise and Commtrak as well as other 3rd party CRM’s via our REST API.
In addition to the CRM integration, customers can easily use the powerful REST API to integrate with other 3rd party systems. By adding the rich intelligence captured via CallN, customers can get a much more detailed analytics of interactions with their customers.
CallN pricing includes unlimited storage of recordings with included terms starting from 12 months storage. There are a number of payment terms available to extend storage terms to cover varying compliance requirements around the world.
Repeat Call Analysis provides reporting on whether issues are being resolved on the first customer call or multiple calls. Report on differences between teams and the types of issues. Reducing the number of customer contacts on a specific issue both reduces support costs and improves customer satisfaction.
The Quality Management feature automates the process of wasted hours listening in to agents conversations to check that they have adhered to scripts or maintained positive sentiment. Key script words and phrases can be added to a QA Scoresheet where agents can be rated against script adherence and management notifications sent for non-adherence.
Spot trends and set triggers when a key word, phrase or topic is used. This can provide both operational and predictive intelligence on customer calls. Combined with the Rules Engine, alerts can be set when Topics or Keywords are used in conversations.
Gain insights from calls to and from landlines down to the telephone exchange/suburb level. Click through on an interactive map to identify hotspot locations such as those where most issues or sales leads are coming from in.
The customisable dashboard provides a high-level overview of key metrics on customer interactions.
Remove sensitive information such as credit card details from recordings. “White noise” is played over the credit card component without impacting the integrity of the overall recording.
It’s obvious that if we’d had CallN sooner we would have saved money in settling disputes, and at the same time made more money using the intelligence that CallN provides. Gary LeesDirector of Funding, Your Corner Group
The sales team in particular love its rich analytics and reporting.
Chris CandyMike Carney Toyota
We are utilising it to sign up new customers by way of verbal contracts over the phone.
This, combined with its excellent front end reporting, ease of use and installation
is making the investment in CallN a highlight for our business. Mark DartAmbrose Building
CallN is without a doubt the simplest and most
cost effective call recording solution on the market.
We love it. Our clients love it.
Matt TewiPossible, Director
Mackay Sugar has been using the CallN software
trouble free for some time now,
we have had no problems and with excellent support,
we have no issue recommending it to other companies.Michael RyanMackay Sugar Limited, Network Administrator