At CallN by Telstra™ we take pride in providing users an intuitive, easy to use experience. We put a lot of thought behind each feature we implement, focusing on what is useful. We make it a point to listen to our clients and some of the features we have developed have come from this experience.
Call Recording: record any and all VoIP calls for your business.
Analytics and Reporting: Use CallN’s dashboards and standard or custom reports to help you analyse, identify gaps and recognise improvement.
Group, Tag and Annotate: tag, annotate, rate, categorise and group user calls in a way that makes sense to you.
Search and Filter: Easily search and filter to find what you need.
Access: ‘Cloud based’ means you can access recording and analytics anytime, anywhere, 24/7.
Integrate: Integrate CallN with your favourite CRM or other systems with our plugins or API.
Security: High security and encryption to know that your data is safe.
|Advanced Search Filter Functionality||✔|
|DTMF tone based programming||✔|
|Rule based call recoding emails||✔|
|Custom Handset grouping||✔|
|PCI DSS Compliance features||✔|
|Secure Encrypted Data Transport (SSL)||✔|
|Encryption of data at REST capable||✔|
|Redundancy in Data||✔|
|Free Cloud Storage 1 Year of Calls||✔|
|Multi-level Handset Customisation||✔|
|Time stamped call commenting||✔|
|Administrator customised user privileges||✔|
|Full audit trail for every recording||✔|
|Rest API available for custom integration with other systems||✔|
|CRM Integration with Salesforce.com & others||✔|
CallN by Telstra™ will record any and all VoIP calls that your business makes and receives, 24 hours a day, 7 days a week, and can be accessed on CallN’s cloud server.
You can choose which handsets or soft phones you would like to record, the types of calls, and the minimum call length. Recording for individual handsets can be temporarily or permanently disabled at any time by an administrator or optionally by a user with a key short-cut on their keypad.
To more easily filter your calls and data CallN lets you create custom Groups for user handsets. Calls can also be tagged with standard or custom Tags to better categorise the calls by type. Individual calls can be annotated with comments or even use our Rating feature to rank calls to a measurement or performance scale of your choice.
“We’ve used the CallN call recording solution for a number of years now, it’s a brilliant product, well priced, first class support and a great asset to our portfolio of products we can offer our clients.”
Tony Warding – I.T. manager, YSes.co.uk
CallN is without a doubt the simplest and most cost effective call recording solution on the market. We love it. Our clients love it.
Matt Tew – Director, i-Possible
Find what you want when you want. CallN’s search interface allows you to search by key word and use a wide array of standard and custom filters to find what you need quickly.
CallN provides you with powerful analytics to help you understand your customers and how your team works. CallN is often used as a tool to train Sales and Customer Support teams to help improve sales and service skills, improve performance, but really you can and should use CallN where ever you talk to your customers.
The relationship you have with your customer is key to your success. CallN can help provide the insight and be a tool for positive improvement and change.
CallN is ‘cloud based’ so you can access it from anywhere in the world, 24 hours a day, 7 days a week, from any device with an internet connection and web browser.
Whether you are working inside your office, travelling with a laptop or mobile device, you can quickly access CallN to find what you need and manage your account.
CallN allows you to quickly turn on and integrate with popular CRM’s, Salesforce.com and Highrise, to gain even greater benefit and productivity.
For those businesses that would like to integrate CallN with another system or custom application we have a fully featured REST API for developers.
We know security of your data is crucial, and we treat the security of any data contained within your account as a top priority. All communication between CallN cloud servers, our clients systems and internet browsers are secured using a 2048 bit secure SSL certificate. Furthermore, you also have the option to encrypt your call recordings at rest on our cloud servers. Every aspect of CallN is designed to be secure at all levels and to only allow access to the authorised users on your account.
To address data sovereignty concerns, CallN has various servers around the world and stores your data in your geographic region. If you are located in the USA your data is stored securely in USA, EU customers in the EU, and Australian customers in Australia.