CallN provides your business tools for your compliance needs. We do this with our ability to easily tag calls, provide automatic or manual redaction of calls for PCI-DSS compliance, and of course the ability to instantly search and review calls.
CallN allows you to verify phone conversations at any time via its powerful search and tagging features. In fact just knowing that CallN is being used can help businesses avoid conflicts as parties are aware that their calls are being recorded.
Using CallN’s Campaign feature and rich reporting makes it a breeze to get a handle on how much effort is spent on achieving a business outcome using the phone. Easily import lead lists to handle debtors, sales or any initiative you’d like to manage over the phone.
Understanding your customers’ needs is one of the key reasons why businesses succeed. CallN provides you a way to monitor your employee - customer interactions and gives you ways to measure and improve customer engagement.
CallN’s analytics package allows you to mine your calls so you ask questions, analyse keywords, create topics, and browse calls via state of the art AI based voice transcriptions. The ability to draw insights into what your customers say is vital to your business success and CallN allows you to do just that.
CallN has improved sales conversion by up to 21% by the ability to review and measure calls, qualified leads and successful sales via our tagging feature and review customer objections, mention of competition, price and anything else you’d like to analyse and report on.
Use CallN’s campaign feature to track exactly how much effort is spent on debt collection and exactly what objections customer have during this process. Improve your overall debt collection KPIs with the automated tools we provide.
Allow script and agent scoring that allows you to keep a profile of your employees using our comprehensive quality management features. Score scripts or phrases automatically based on what employees actually say to customers.
It’s obvious that if we’d had CallN sooner we would have saved money in settling disputes, and at the same time made more money using the intelligence that CallN provides. Gary LeesDirector of Funding, Your Corner Group
The sales team in particular love its rich analytics and reporting.
Chris CandyMike Carney Toyota
We are utilising it to sign up new customers by way of verbal contracts over the phone.
This, combined with its excellent front end reporting, ease of use and installation
is making the investment in CallN a highlight for our business. Mark DartAmbrose Building
CallN is without a doubt the simplest and most
cost effective call recording solution on the market.
We love it. Our clients love it.
Matt TewiPossible, Director
Mackay Sugar has been using the CallN software
trouble free for some time now,
we have had no problems and with excellent support,
we have no issue recommending it to other companies.Michael RyanMackay Sugar Limited, Network Administrator