Zendesk Talk

Enjoy seamless integration with Zendesk Talk thanks to CallN’s partnership with Zendesk. Find out how CallN can enhance compliance, reduce risk and more

Zendesk Talk

PCI Redaction For Zendesk Talk

ARE YOU STORING CUSTOMER CREDIT CARD DETAILS IN YOUR ZENDESK TALK RECORDINGS?

While using Zendesk Talk, storing customer credit card details creates significant risk as well as PCI non-compliance issues. CallN, a call recording and speech analytics solution, has partnered with Zendesk to provide a solution to remove this risk in Zendesk Talk:

  • Easily pause & resume call recordings via a browser interface
  • Automatically remove and replaces the existing non-PCI compliant recording in the Zendesk Talk platform
  • Insert a transcript of the recording into the Zendesk Talk (CallN Enterprise)

Beyond just recording calls, CallN has solutions that will supercharge your contact centre with capabilities such as:

  • Automate agent Quality Assurance (QA)
  • Trigger based alerts where keywords/phrases are mentioned
  • Use Customer Sentiment engine to measure and improve Customer Experience

https://calln.com/support/zendesk/

Find Out More by calling or emailing us.

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Newport VIC 3015,
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Telephone: 888-206-7488
Post: CallN
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Level 11.New York, NY 10020
Email: sales@calln.com

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