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Workforce Optimisation

Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimise sales operations.

Workforce Optimisation

Simple, Intelligent, Cloud Based

Why CallN for Workforce Optimisation

Quick and easy to install, our call recording software is packed full of features to help you achieve real results.

  • It is designed to achieve effectiveness when coaching your teams
  • Very useful when reducing agent admin time recording details post call
  • Accurately monitors agent sentiments proactively to get optimum engagement
  • Features Score Sheet to encourage following of “steps of success”
  • Nurtures “what works best” while selling to make sharing amongst the team possible

What CallN Allows You to Do

You’re only as good as the intelligence you get about a business. CallN gives you key data on the conditions surrounding your call agents so you can quickly identify any gaps and achieve optimisation within your contact or call centre through delivery of targeted training.

  • Achieve agent sentiment score and apply advance filtering to narrow down time, agent, location and many other cohorts
  • Lower your operating costs by spending less time listening to calls
  • Gives agent pause and resume controls for recording

How Our Software Aids Workforce Optimisation

CallN enables you to benefit from improved productivity and performance for an optimised workforce.

  • Real time alerts = real time management
  • Enterprise call recording that’s PCI compliant
  • A streamlined hub for all of your business-customer interactions

Client Testimonials

CallN is a fantastic call recording application. I highly recommend it. It stores all of your recordings in the cloud and has really tight integration with Salesforce.com that automatically links our recordings right on every sales order in Salesforce.com. Setup was really simple and straight forward and when I had a question during install their support was extremely helpful and easy to work with.

By Marc CutlerGold Integration Partner (Salesforce.com)

CallN is without a doubt the simplest and most cost effective call recording solution on the market. We love it. Our clients love it.

By Matt TewDirector (I-Possible)

Powershop NZ Ltd has used CallN as its call recording solution since 2010. CallN have been, and continue to be an excellent and cost effective solution for both our quality and compliance requirements. The CallN technical support team are a pleasure to deal with and as a fast growing company, we often have special requirements which CallN always deal with quickly and efficiently. It is a genuine pleasure to recommend CallN and the CallN team as a call recording solution for any company, big or small.

By Rob McIntyrePowershop NZ Ltd

We've used the CallN call recording solution for a number of years now, it’s a brilliant product, well priced, first class support and a great asset to our portfolio of products we can offer our clients.

By Tony WardingI.T. manager(YSes.co.uk)

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