Simple, Intelligent, Cloud Based
Why CallN for Workforce Optimisation
Quick and easy to install, our call recording software is packed full of features to help you achieve real results.
- It is designed to achieve effectiveness when coaching your teams
- Very useful when reducing agent admin time recording details post call
- Accurately monitors agent sentiments proactively to get optimum engagement
- Features Score Sheet to encourage following of “steps of success”
- Nurtures “what works best” while selling to make sharing amongst the team possible
What CallN Allows You to Do
You’re only as good as the intelligence you get about a business. CallN gives you key data on the conditions surrounding your call agents so you can quickly identify any gaps and achieve optimisation within your contact or call centre through delivery of targeted training.
- Achieve agent sentiment score and apply advance filtering to narrow down time, agent, location and many other cohorts
- Lower your operating costs by spending less time listening to calls
- Gives agent pause and resume controls for recording