Why Dashboards & Reporting
CallN provides powerful analytics and reporting tools for improving workplace performance and proactively managing risk, allowing you to learn what works and build a better relationship with customers.
- See where customers are calling from at a state, city or suburb level
- View analytics on sentiment and easily filter calls with positive or negative experiences
- Track customer sentiment and agent sentiment over time
- Measure contact centre performance on certain keywords or phrases
- Automate the agent QA process through the score sheets function
- Train sales and customer support teams and implement better solutions based on analytical insights
What CallN’s Dashboard Allows You to Do
The CallN overview dashboards provide a high level snapshot of key call metrics.
- Overview dashboard
- Out of the box reports (schedulable)
- Custom reports (schedulable)
- In-depth activity log for all recordings
- Advanced dashboard (CallN+ users only)
How it Works
The CallN dashboard provides an overall snapshot of call activities with powerful analytics.
- Get comprehensive overviews of key metrics through customisable dashboards
- Set-up out-of-the-box or custom reports (schedulable)
- Access an in-depth activity log for all user initiated activities
- Advanced Contact Centre dashboards available for CallN Analytics users