Innovative, User-friendly, Data Rich
Learn better. Train better. Interact better. Sell better.
- Call monitoring tools for effective staff training
- Boost sales by identifying and modelling effective sales techniques
- Save time and money through efficient conflict resolution
- Reduce call centre quality assurance (QA) monitoring costs
- Streamline customer service processes to save time and money
- Optimise your workforce for service excellence and enhanced customer experience
- Benefits businesses of all sizes
Compliance & risk management
Reduce risks associated with PCI compliance.
- Swiftly address call recording compliance issues
- Ensure compliance with industry and legal requirements
- Manage risk with automated redaction of confidential information
- Eliminate financial and business risk associated with phone disputes
Create the optimal customer experience.
- Monitor your business-to-customer interactions to improve quality of brand experience
- Instant insight into what does and doesn’t work for customer care
- Get vital data to help you improve agent performance
- Enhance customer experience with enhanced quality control and sentiment monitoring
- Get meaningful data, strategise and improve customer satisfaction
Run and monitor marketing initiatives more effectively.
- Create phone campaigns with automatic result and effort monitoring
- Access to statistics for greater customer insights
- Pinpoint areas for improvement
- Build brand equity through enhanced experiences
- Get powerful trend analysis around conversations
- Manage conversations that are misaligned to the brand
- Get segmentation and campaign monitoring tools
With dual-channel call recording, you get real data and real results.
- Call recording platform for businesses of all sizes
- Utilises big data methodology to give you control
- Precise features that drill down to the “whys” and “hows” of current sales results
- Cut through the noise, get insights and enhance your business performance