Powerful Rules Engine

Set criteria using a variety of conditions within the CallN platform and drive actions autonomously to save admin time post call.

Powerful Rules Engine

Why a Powerful Rules Engine is Important

Our rules engine offers wide ranging benefits, simplifying call recording and analytics for your business.

  • Create rules when specific conditions occur in your business
  • Rules can be simple or complex to suit your specific business
  • Identify, track and manage opportunities or risk

What Our Powerful Rules Engine Allows You to Do

CallN comes with a powerful rules engine that makes it easy to automatically tag calls or receive alerts when specific conditions are met.

  • Create trigger-based alerts using a simple drag and drop rules generator
  • Automatically tag calls for further evaluation or reporting purposes
  • Build simple or complex decision trees to alert on different call outcomes.

How it Works

Our workflow rules engine helps you keep track of customer sentiment, enabling you to improve the customer experience.

  • Set-up rules to report certain words, phrases or topics
  • Get insight about your customers without having to listen to every call
  • Ability to set rules for specific phone numbers to automatically determine whether they should be recorded or not recorded

Client Testimonials

CallN is a fantastic call recording application. I highly recommend it. It stores all of your recordings in the cloud and has really tight integration with Salesforce.com that automatically links our recordings right on every sales order in Salesforce.com. Setup was really simple and straight forward and when I had a question during install their support was extremely helpful and easy to work with.

By Marc CutlerGold Integration Partner (Salesforce.com)

CallN is without a doubt the simplest and most cost effective call recording solution on the market. We love it. Our clients love it.

By Matt TewDirector (I-Possible)

Powershop NZ Ltd has used CallN as its call recording solution since 2010. CallN have been, and continue to be an excellent and cost effective solution for both our quality and compliance requirements. The CallN technical support team are a pleasure to deal with and as a fast growing company, we often have special requirements which CallN always deal with quickly and efficiently. It is a genuine pleasure to recommend CallN and the CallN team as a call recording solution for any company, big or small.

By Rob McIntyrePowershop NZ Ltd

We've used the CallN call recording solution for a number of years now, it’s a brilliant product, well priced, first class support and a great asset to our portfolio of products we can offer our clients.

By Tony WardingI.T. manager(YSes.co.uk)

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