Why Sentiment Analysis is Important
CallN makes setting up speech analytics in your contact centre quick and easy so you can start reaping the benefits sooner.
- Track customer and agent sentiment over time for better understanding
- Set up rules to be applied when certain keywords or phrases are detected
- Get access to call transcriptions that provide general context
- Cloud-based and compatible with most VOIP systems
What Sentiment Analysis Allows You to Do
CallN uses AI speech intelligence to provide an overview of calls, saving businesses time and money. With contact centre AI based speech analysis improving every day, don’t be left behind.
- Agent and customer sentiment analysis
- Agent and customer performance score sheets
- Geo location analysis
- Easy to control call redaction during call recording to enhance compliance
How It Works
Our artificial intelligence software for sentiment analysis works via a multi-step process.
- VOIP audio stream is captured, along with associated metadata
- Customer voice recognition technology transcribes the call
- Call text is converted into a data-set, which is interpreted by our AI and machine learning speech analytics to provide insights