Why Call Transcription is Important
Using call transcription and machine learning, CallN turns voice conversations into Big Data which can then be analysed like any other data source.
- Monitor 100% of your conversations to ensure nothing is missed
- Leverage CallN’s data analytics capabilities, made possible with call transcription
- Perfect for contact centre use to monitor all calls without having to listen to each one
- Search through calls for specific words or phrases
What Call Transcription Allows You to Do
- Through automated call transcription and machine learning, CallN provides rich speech analytics capabilities to save you time and resources.
- Automated dual-channel voice-to-text transcription
- AI assisted isolated spoken word (keyword) analysisAnalysis around specific user-defined words and phrases
- Can be easily fine-tuned and customised for better accuracy
How it Works
CallN provides deep customer experience capabilities through automated sentiment analysis. Our AI assisted automatic transcription software goes a step further to provide you with greater insight into customer sentiment.
- Sophisticated sentiment engine provides deep insights to the experiences your customers are having
- Calls are categorised as positive or negative according to the keywords and phrases used
- Quickly understand the drivers of positive and negative sentiment across different variables
- Get an overview of customer and agent sentiment