We want our users to always be aware of any information we collect, how we use it, and under what circumstances, if any, we disclose it. We respect your right to personal privacy.
In order to use our software, new members are required to complete our registration form. We also collect personal information through our other interactions with you. Personal information held by us may include your name, e-mail address, phone number(s), product preferences, payment details and recordings of your calls made using the CallN service (whether or not you are our customer). We may also hold records of your interactions with us via telephone, email and online.
There is also information about your computer hardware and software that is automatically collected by CallN when you visit our website at calln.com. This information can include: your IP address, browser type, domain names, access times and referring website addresses.
We collect personal information directly from you as well as from third parties including your authorised representatives, our related companies and our customers (for example, when they record a call with you using CallN).
If you use the CallN service to record telephone calls, you must provide all notifications to and obtain all consents from call participants, to the extent required by Australian and other applicable law for CallN to provide the CallN service.
USE AND DISCLOSURE OF INFORMATION
CallN uses personal information (including call recordings) to provide and support the CallN service, and may not be able to provide the service without this information. CallN may use and disclose personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with legal process served on CallN or the site; (b) protect and defend the rights or property of CallN; and, (c) protect the personal safety of users of CallN, or the public. CallN may also use and disclose personal information where appropriate in connection with any sale or potential sale of CallN’s business.
Other customer personal information may be used and disclosed to process payments, maintain and update our records, verify your identity and information, inform you of other products or services available from CallN and to conduct research about your opinion of current services or of potential new services that may be offered.
Automatically collected information about visitors to our website is used by CallN for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CallN website. CallN keeps track of the websites and pages our customers visit within the CallN website, in order to determine what CallN services are the most popular. This data is used to deliver customised content and advertising to customers whose behaviour indicates that they are interested in a particular subject area.
We may exchange your personal information with our related bodies corporate, your and our representatives and our service providers including providers of auditing, accounting, customer contact, legal, business consulting, banking, payment, website and technology services.
We may use data hosting and other service providers in Australia, the United States or other countries. Call recordings are not otherwise provided to third parties except for in the limited circumstances described in (a) to (c) above.
DATA SECURITY AND STORAGE
We always use industry-standard encryption technologies when transferring and receiving call recording data exchanged with our website. All financial interactions are processed via a PCI DSS-compliant third-party payment gateway that allows us to securely process credit card payments. For more information on PCI DSS standards please see https://www.pcisecuritystandards.org/security_standards/. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of personal information. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.
Please see our Security Policy for further details about our protection of your data.
The CallN website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you register with the CallN site or services, a cookie helps CallN to recall your specific information on subsequent visits.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CallN services or websites you visit.
THIRD PARTY LINKS
Our websites may contain links to other websites. We are not responsible for the privacy policies of other third party websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personal information.
ACCESS, CORRECTION AND COMPLAINTS
You can contact us if you wish to access or correct any personal information we may hold about you, or if you have a complaint about how we have handled your personal information. We will respond within a reasonable time and may need to verify your identity.
Please provide as much detail as you can about your request, in order to help us process it more efficiently.
We will provide our reasons if we deny any request for access to or correction of personal information. Where we refuse to make a requested correction, you can ask us to make a note of your requested correction with the information.
We may need to engage or consult with other parties in order to investigate and deal with your complaint. We will keep records of your complaint and any resolution.
Last updated: May 20th, 2020