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Voice of Customer (VOC) Analysis

CallN draws insights that clearly represent the Voice-Of-the-Customer

Voice of Customer (VOC) Analysis

Why VOC Analysis is Important

If you don’t have the time to listen to recorded calls, CallN’s voice of customer software gives you the next best thing, analysing calls and providing you with an overview of what your customers are saying.

  • Identify customer behaviours associated with positive or negative outcomes
  • Learn what works and what doesn’t for better customer interaction and conflict resolution
  • Streamline the operations of your contact centre and improve service quality

What VOC Analysis Allows You to Do

Voice of Customer (VOC) Analysis provides greater insight into customer sentiment. Using powerful contact centre voice recognition software, CallN can assist your business to better understand and interact with customers.

  • Determine agent and customer sentiment analysis
  • Measure changes in sentiment over time in individuals
  • Go beyond call recording and drill down to drivers of sentiment change

How it Works

With CallN, you get a cloud-based customer voice recognition tool that enables you to unlock insights and understand what makes your customers tick.

  • CRM voice of customer solutions work seamlessly to record and analyse calls
  • Sentiment engines learn over time to track customer and agent sentiment
  • AI and machine learning speech analytics provide deep insights

Client Testimonials

We've used the CallN call recording solution for a number of years now, it’s a brilliant product, well priced, first class support and a great asset to our portfolio of products we can offer our clients.

By Tony WardingI.T. manager(YSes.co.uk)

Powershop NZ Ltd has used CallN as its call recording solution since 2010. CallN have been, and continue to be an excellent and cost effective solution for both our quality and compliance requirements. The CallN technical support team are a pleasure to deal with and as a fast growing company, we often have special requirements which CallN always deal with quickly and efficiently. It is a genuine pleasure to recommend CallN and the CallN team as a call recording solution for any company, big or small.

By Rob McIntyrePowershop NZ Ltd

CallN is without a doubt the simplest and most cost effective call recording solution on the market. We love it. Our clients love it.

By Matt TewDirector (I-Possible)

CallN is a fantastic call recording application. I highly recommend it. It stores all of your recordings in the cloud and has really tight integration with Salesforce.com that automatically links our recordings right on every sales order in Salesforce.com. Setup was really simple and straight forward and when I had a question during install their support was extremely helpful and easy to work with.

By Marc CutlerGold Integration Partner (Salesforce.com)

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