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Solutions

CallN transcribes every call and uses artificial intelligence to pick up on spoken content to drive insights and sentiment. We know what matters most to business and have designed the product to focus on the following solutions.

Solutions

Innovative, User-friendly, Data Rich

Workforce Optimization

Learn better. Train better. Interact better. Sell better.

  • Call monitoring tools for effective staff training
  • Boost sales by identifying and modelling effective sales techniques
  • Save time and money through efficient conflict resolution
  • Reduce call centre quality assurance (QA) monitoring costs
  • Streamline customer service processes to save time and money
  • Optimise your workforce for service excellence and enhanced customer experience
  • Benefits businesses of all sizes
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Compliance & risk management

Reduce risks associated with PCI compliance.

  • Swiftly address call recording compliance issues
  • Ensure compliance with industry and legal requirements
  • Manage risk with automated redaction of confidential information
  • Eliminate financial and business risk associated with phone disputes
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Customer Experience

Create the optimal customer experience.

  • Monitor your business-to-customer interactions to improve quality of  brand experience
  • Instant insight into what does and doesn’t work for customer care
  • Get vital data to help you improve agent performance
  • Enhance customer experience with enhanced quality control and sentiment monitoring
  • Get meaningful data, strategise and improve customer satisfaction
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Marketing Insights

Run and monitor marketing initiatives more effectively.

  • Create phone campaigns with automatic result and effort monitoring
  • Access to statistics for greater customer insights
  • Pinpoint areas for improvement
  • Build brand equity through enhanced experiences
  • Get powerful trend analysis around conversations
  • Manage conversations that are misaligned to the brand
  • Get segmentation and campaign monitoring tools
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Call Recording

With dual-channel call recording, you get real data and real results.

  • Call recording platform for businesses of all sizes
  • Utilises big data methodology to give you control
  • Precise features that drill down to the “whys” and “hows” of current sales results
  • Cut through the noise, get insights and enhance your business performance

 

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Client Testimonials

CallN is a fantastic call recording application. I highly recommend it. It stores all of your recordings in the cloud and has really tight integration with Salesforce.com that automatically links our recordings right on every sales order in Salesforce.com. Setup was really simple and straight forward and when I had a question during install their support was extremely helpful and easy to work with.

By Marc CutlerGold Integration Partner (Salesforce.com)

CallN is without a doubt the simplest and most cost effective call recording solution on the market. We love it. Our clients love it.

By Matt TewDirector (I-Possible)

Powershop NZ Ltd has used CallN as its call recording solution since 2010. CallN have been, and continue to be an excellent and cost effective solution for both our quality and compliance requirements. The CallN technical support team are a pleasure to deal with and as a fast growing company, we often have special requirements which CallN always deal with quickly and efficiently. It is a genuine pleasure to recommend CallN and the CallN team as a call recording solution for any company, big or small.

By Rob McIntyrePowershop NZ Ltd

We've used the CallN call recording solution for a number of years now, it’s a brilliant product, well priced, first class support and a great asset to our portfolio of products we can offer our clients.

By Tony WardingI.T. manager(YSes.co.uk)

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