Simple, Intelligent, Cloud Based
Integration
Featuring out-of-the-box integrations for many popular platforms, it’s easy to implement CallN in your call centre. And with solutions available to benefit businesses of all sizes, it’s not just call centres that can benefit.
- Set-up the best call centre integration software with ease
- Out-of-the-box integrations for Salesforce, ZenDesk and many others
- REST API to integrate into your chosen CRM
Handset Grouping & Call Tagging
With custom handset grouping, CallN allows you to easily categorise your calls.
- Configure handsets at individual and group levels
- Custom tagging for individuals and groups
- Automatically tag calls and set actions with custom rules (CallN+ users only)
Keypress Actions (DTMF)
Create a better user experience with DTMF technology.
- Tag calls via predefined keystrokes
- Send emails and initiate other actions via tag rules
- Start and pause recording
Dashboards & Reporting
Gain an overview of activity through an easy to use dashboard.
- Overview dashboard
- Out of the box reports (schedulable)
- Custom reports (schedulable)
- In-depth activity log for all recordings
- Advanced dashboard (CallN+ users only)
Simple, Intelligent, Cloud Based
Automatic Call Transcription
Follow calls easily with automatic transcription.
- Automated dual-channel voice-to-text transcription
- Analysis of spoken word and defined topics
- Call transcription appears underneath recording
- Easy following of agent and customer interactions
- Adjustable and customisable for increased accuracy
Sentiment Analysis
CallN uses AI speech intelligence to provide an overview of calls, saving businesses time and money. With contact centre AI based speech analysis improving every day, don’t be left behind.
- Agent and customer sentiment analysis
- Agent and customer performance score sheets
- Geo location analysis
- Easy to control PCI redaction on call recording for greater compliance
Voice of Customer (VOC) Analysis
Voice of Customer (VOC) Analysis provides greater insight into customer sentiment. Using powerful call centre voice recognition software, CallN can assist your business to better understand and interact with customers.
- Agent and customer sentiment analysis
- Measure changes in sentiment over time in individuals
- Go beyond call recording and drill down to drivers of sentiment change
Powerful Rules Engine
Setting alerts is easy with our powerful rules engine.
- Effortlessly add automated steps to your workflow
- Make sure nothing important slips through the cracks with trigger-based alerts
- Be notified of vital indications of call performance change
