Why Grouping & Tagging is Important
With innovative solutions including call tagging, timestamp notes and searchable comment fields, CallN enables you to quickly sort, categorise and find not only specific calls but also specific sections within calls.
- Report on individual phones, departments or locations
- Set custom tags to get detailed reporting on any aspect of your business
- Tag calls automatically and create custom rules with set actions (CallN Analytics users only)
What Grouping & Tagging Allows You to Do
Handset grouping for call centre environments is easy with our smart call centre handset grouping software, allowing you to easily filter your calls and data with custom groups for user handsets.
- Choose which handsets are enabled
- Apply settings at a universal, group or individual level
- Handsets are automatically detected by the call recording software installed at your site
How It Works
With CallN’s call tagging capabilities, you can automatically tag calls and create rules for how conversations are grouped.
- Tag calls with standard or custom tags to better categorise calls by type
- Set words, phrases or topics that you want the software to report on
- Ability to set rules for certain handsets and phone numbers
- Annotate individual calls with comments
- Set rules specific to your business activities
