As one of Australia’s top mortgage brokers, eChoice needed a reliable storage solution to save client calls, without having to implement new IT hardware.
With Telstra’s help, eChoice implemented CallN, an affordable. cloud-based recording solution to streamline the process of storing and reviewing client calls.
With the capacity to tag and sort call files, eChoice are now able to remain in touch with client conversations in a manner that is safe, secure and reliable.
“We’re not having to worry about backing up our calls. We’re not having to worry about disaster recovery.”
“We’re not having to worry about backing up our calls. We’re not having to worry about disaster recovery.”| Nick Nicolaou, IT operations manager, eChoice
- Safely store all calls in the cloud
- Increase reliability and decrease chance of data loss
- Simplify screening process through simple tagging system
- Improve reporting with in-built analytics software
