Why a Powerful Rules Engine is Important
Our rules engine offers wide ranging benefits, simplifying call recording and analytics for your business.
- Create rules when specific conditions occur in your business
- Rules can be simple or complex to suit your specific business
- Identify, track and manage opportunities or risk
What Our Powerful Rules Engine Allows You to Do
CallN comes with a powerful rules engine that makes it easy to automatically tag calls or receive alerts when specific conditions are met.
- Create trigger-based alerts using a simple drag and drop rules generator
- Automatically tag calls for further evaluation or reporting purposes
- Build simple or complex decision trees to alert on different call outcomes.
How it Works
Our workflow rules engine helps you keep track of customer sentiment, enabling you to improve the customer experience.
- Set-up rules to report certain words, phrases or topics
- Get insight about your customers without having to listen to every call
- Ability to set rules for specific phone numbers to automatically determine whether they should be recorded or not recorded
