Why CallN for Customer Experience
If you’re wondering how to improve customer satisfaction in your business, the answer is CallN – a rich suite of solutions that has proven to manage and improve your customer’s experience.
- Record calls and track customer sentiment over time so you can anticipate and manage the customer journey
- Automatically get emailed conversations with low sentiment so negative experiences can be identified and managed
What CallN Allows You to Do
With CallN, you can improve the experience of your customers with call recording for customer care.
- Identify how your customers are responding to different conversations in your business
- Get vital data on how to improve and coach your telephone operators
- Drive customer experience and build trust
- Gain key insights and improve customer retention and loyalty
How Our Software Aids Customer Experience
With CallN’s user-centric web interface, you get access to all recorded calls as well as powerful analytics for an all-one-solution.
- Measure sentiments of a customer interaction to take away the good and the bad
- Analyse customer feedback to see where there’s room for improvement
- Use recorded calls for training purposes to enhance customer experience and facilitate better conversation
