PCI Redaction For Zendesk Talk
ARE YOU STORING CUSTOMER CREDIT CARD DETAILS IN YOUR ZENDESK TALK RECORDINGS?
While using Zendesk Talk, storing customer credit card details creates significant risk as well as PCI non-compliance issues. CallN, a call recording and speech analytics solution, has partnered with Zendesk to provide a solution to remove this risk in Zendesk Talk:
- Easily pause & resume call recordings via a browser interface
- Automatically remove and replaces the existing non-PCI compliant recording in the Zendesk Talk platform
- Insert a transcript of the recording into the Zendesk Talk (CallN Enterprise)
Beyond just recording calls, CallN has solutions that will supercharge your contact centre with capabilities such as:
- Automate agent Quality Assurance (QA)
- Trigger based alerts where keywords/phrases are mentioned
- Use Customer Sentiment engine to measure and improve Customer Experience
