Monthly Archives: August 2019

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The Benefits of Speech Analytics for your Contact Center Employees
Aug 13, 2019
The Benefits of Speech Analytics for your Contact Center Employees

Most contact centers record all calls that their agents handle each day, but then they...

Five Ways To Use Call Recording For Better Contact Center Performance
Aug 07, 2019
Five Ways To Use Call Recording For Better Contact Center Performance

Call recording and monitoring have been around for decades, and is now at the forefront...