Workforce Optimisation

5 Employee Engagement Trends of 2019
Oct 04, 2019
5 Employee Engagement Trends of 2019

Employee engagement trends continue to be one of the most important differentiators for organizations in...

The Benefits of Speech Analytics for your Contact Center Employees
Aug 13, 2019
The Benefits of Speech Analytics for your Contact Center Employees

Most contact centers record all calls that their agents handle each day, but then they...

Five Ways To Use Call Recording For Better Contact Center Performance
Aug 07, 2019
Five Ways To Use Call Recording For Better Contact Center Performance

Call recording and monitoring have been around for decades, and is now at the forefront...