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Remote Working: Impact of Coronavirus On Contact Centres
Apr 09, 2020
Remote Working: Impact of Coronavirus On Contact Centres

Every day, new measures are being put into place to halt the spread of corona...

10 Questions You Should Always Ask About Call Recording and Transcription Service Before Buying
Oct 23, 2019
10 Questions You Should Always Ask About Call Recording and Transcription Service Before Buying

Every product that a company is looking into buying requires research on that product and...

Speech Analytics starts with Call Recording
Oct 10, 2019
Speech Analytics starts with Call Recording

CallN Speech Analytics is a tool that takes recorded calls, transcribes them, and allows businesses...

5 Employee Engagement Trends of 2019
Oct 04, 2019
5 Employee Engagement Trends of 2019

Employee engagement trends continue to be one of the most important differentiators for organizations in...

10 Best Practices to get the Most from Speech Analytics
Sep 30, 2019
10 Best Practices to get the Most from Speech Analytics

Speech analytics gives a view into what customers think about the brand, products or services,...

The Benefits of Speech Analytics for your Contact Center Employees
Aug 13, 2019
The Benefits of Speech Analytics for your Contact Center Employees

Most contact centers record all calls that their agents handle each day, but then they...

Five Ways To Use Call Recording For Better Contact Center Performance
Aug 07, 2019
Five Ways To Use Call Recording For Better Contact Center Performance

Call recording and monitoring have been around for decades, and is now at the forefront...

5 Reasons PCI Compliance is Important in today’s Healthcare Industry
May 01, 2019
5 Reasons PCI Compliance is Important in today’s Healthcare Industry

In today’s society, most medical patients using credit/debit cards to make transactions to pay for...