The self help centre is for all those wanting to know how to get the most out of CallN or want to know more about how CallN works. Check out the You Tube tutorials and the Technical Notes to troubleshoot issues you may be having.
CallN Business Tutorial videos
- Overview of CallN
- How to sign up
- How to install the CallN Thin Client
- Managing your CallN Subscription
- CallN Security settings and Features
- Creating and using CallN Reports
- Viewing and Auditing CallN user activity
- How to Manage CallN users
- Adding and Managing handsets
- Analyse and Improve customer calls
- CallN Search Filters
CallN Analytics Tutorial videos
- Enabling Transcriptions and Managing Your Quota Using CallN Analytics
- Understanding and Managing Keywords
- How to Set Up Topics Using CallN Analytics
- How to Set Up Rules Using CallN Analytics Rules Engine
- CallN Scoresheets
Technical Notes
- Archiving your calls
- Changing the Email recipient of Notifications
- Changing the Minimum Length of calls to be recorded
- Creating a Campaign
- Customising Reports
- How to find a call that is not showing in the call list
- How to recover your CallN Portal Logon credentials
- How to record only selected calls
- Managing a Campaign
- Managing your subscription
- Pausing-Resuming Call Recording or Discarding Calls with Key Combinations
- Setting up TIPT with CallN
- Tagging calls in CallN
- Trouble hearing both parties on a recorded call
- User roles and user creation
