Recordings are hosted on highly available/redundant and distributed architecture in the cloud. With hardware redundancy and multiple site replication, our cloud service boasts 99.9999% durability and 99.99% availability. Additionally, we now offer customers the ability to keep their data in the country (or region) that is pertinent to them to address data sovereignty concerns. So for example, Australian data is stored in Australia, EU data in the EU and US customers will continue to have their data stored in the US.
CallN is very easy to setup but we understand that some clients may not have dedicated IT support on-site. Our detailed Start-Up Guide and video tutorials are here to help guide you through the process and become familiar with CallN features. Our Support page also has a wealth of information to help answer most questions.
We also offer 30 minutes of technical support for new customers starting a free trial. This is usually sufficient to troubleshoot any issues you may have. Our subscribed customers can of course contact us at any time by phone or via our Contact page. We will do our very best to respond to you within 24 hours of receipt of each email.